Price negotiable
Price negotiable
We offer expert wig styling to give your wig a flawless, natural, and ready-to-wear look.
Price negotiable
Services
Refunds & Cancellations Policy
At Wig World, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, you may request a refund or cancellation in accordance with the terms below.
Refund Eligibility
To qualify for a refund:
The item must be unused, unworn, and in its original condition.
The item must be returned with all original packaging and tags attached.
Proof of purchase is required.
For digital products or services, refunds may only be considered if the product or service has not yet been delivered or provided.
Non-Refundable Items
The following items are not eligible for refunds:
Sale or promotional items.
Gift cards
Products damaged due to misuse, negligence, or improper handling.
Items returned in a used or altered condition.
Refund Processing
Once your return has been received and approved, your refund will be processed within 5 days. The refunded amount will be credited to your original method of payment.
Order Cancellations
Orders may be cancelled within 24hrs of purchase, provided that the order has not yet been processed, dispatched, or shipped.
Contact Us
For refund or cancellation requests, please contact us:
Email: sales@wigworld.info
Phone: +27 84 034 7631
We are committed to resolving any concerns promptly and professionally.
Shipping / Delivery Policy
Processing Time
Orders are processed within 1-5 business days after payment has been received and confirmed.
Delivery Timeframes
Local Delivery: Estimated 1–3 business days.
National Delivery: Estimated 3 –5 business days.
Please note that delivery times may vary due to courier delays, public holidays, or high-volume periods.
Shipping Fees
Shipping costs are calculated at checkout unless otherwise stated.
Order Tracking
Once your order has been shipped, a tracking number will be sent to you via email or SMS.
Undeliverable Packages
If a parcel is returned due to an incorrect delivery address or failure to collect the package, additional shipping fees may apply for redelivery.
Damaged, Incorrect, or Incomplete Orders
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery and provide clear photos of the issue. We will investigate and assist you as quickly as possible.
Consumer Data Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Information We Collect
We may collect personal details such as your name, contact information, delivery address, and payment details when you place an order or interact with our website.
How We Use Your Information
Your data is used to:
Process orders and payments.
Deliver products and provide customer support.
Improve our services and website.
Send important updates related to your order.
Data Protection
Your information is securely stored and will not be shared with any third party except trusted service providers (such as couriers or payment processors) necessary to fulfil your order.
Cookies
Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to disable cookies if preferred.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time.
Contact Us
If you have any privacy-related concerns, please contact:
Email: sales@wigworld.info
Phone: +27840347631